Ni Made Nitha Balistha, I Ketut Sutama, Ida Ayu Elistyawati, I Gede Mudana, Ni Nyoman Triyuni, and Ni Made Ernawati. “Implementation of E-Service Quality at Front Office Department to Increase Guest Satisfaction”. International Journal of Travel, Hospitality and Events 1, no. 3 (September 1, 2022): 202–213. Accessed October 5, 2024. http://103.28.225.131/index.php/ijothe/article/view/171.