Ni Made Nitha Balistha, I Ketut Sutama, Ida Ayu Elistyawati, I Gede Mudana, Ni Nyoman Triyuni, and Ni Made Ernawati. 2022. “Implementation of E-Service Quality at Front Office Department to Increase Guest Satisfaction”. International Journal of Travel, Hospitality and Events 1 (3):202-13. https://doi.org/10.56743/ijothe.v1i3.171.