Cleanliness, Health, Safety, and Environment Sustainability (CHSE) Implementation in Housekeeping Department
DOI:
https://doi.org/10.56743/ijothe.v1i1.6Keywords:
standard operating procedures, CHSE, housekeeping departmentAbstract
ABSTRACT
Purpose: This study was conducted to determine the application of SOP (standard operating procedures) in the Housekeeping Department before the Covid-19 pandemic and after being certified CHSE (cleanliness, health, safety, and environmental sustainability at the Renaissance Bali Uluwatu Resort & Spa Hotel, Bali, Indonesia.
Research methods: The study uses a qualitative descriptive method using narrative analysis of data sources. The interviews and the informants are addressed were executive housekeepers, housekeeping supervisors, and housekeeping staff at the Renaissance Bali Uluwatu Resort & Spa Hotel.
Results and discussion: There was a significant difference between the application of SOP in the Housekeeping Department (room attendant, public area attendant, and laundry station) before the covid-19 pandemic and after being certified CHSE at the Renaissance Bali Uluwatu Resort & Spa Hotel.
Implication: There are significant differences in the application of SOP at the Renaissance Bali Uluwatu Resort & Spa Hotel after being certified CHSE in the room.
Keywords: standard operating procedures, CHSE, housekeeping department.
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Copyright (c) 2022 Ni Kadek Anik Evryastuti, I Gusti Agung Mas Krisna Komala Sari, I Ketut Suarja, I Ketut Suja, Ni Made Sudarmini
This work is licensed under a Creative Commons Attribution 4.0 International License.
